Website chatbots have been around for years, but our clients are asking about chat features now more than ever. We think the pandemic is to blame.
As we went into quarantine, the role of the chatbot got even more important. The early days of the pandemic caused many businesses to shut down temporarily. As a result, everyone went into a panic. Many people were left wondering what that meant for unfulfilled orders, canceled appointments, and everything else left in limbo due to Stay at Home orders.
Nobody knew what was going on, so consumers began contacting businesses to see if they were open, what their precautions were, and how they would continue during the pandemic. Thankfully, many companies quickly accommodated their customers’ growing concerns and added chat features to their websites.
The chatbot gave people a way to contact companies without suffering through the endless hold music of a phone call or waiting for an email response. Consumers could quickly get the information they needed through automated prompts. And business owners and customer service reps could focus on the larger tasks at hand.